Why do you charge a damage deposit?
We find that customers will have some minimal breakage, damage or shortages, especially in glass and linen rentals. We must ensure customers take care of equipment and they are responsible to pay for such damage, shortages etc. The damage deposit will be returned in full if no damage or shortages occur.

How can I ensure my guests will not take the rented centerpieces?
With so many weddings giving away their centerpieces, many guests just assume they can take them. Always have your MC announce at the beginning of the meal that no centerpieces or decorations are to be taken or the bride and groom will be charged. This usually takes care of the problem

Why don’t you do Saturday decorating installations?
As you can see from our web site, we do more than just wedding decorating. During our peak season we can have over 20 events to coordinate in a single weekend. Staff and trucks on a Saturday especially, are usually already booked doing other events. Plus Saturdays are too rushed for the Bride and we want her to see her decorating to ensure it is perfect, so that is why Thursday or Friday set-ups work best.

Do you ever make exceptions to your "No Saturday" decorating rule?
Yes we do. Every request is dealt with as it happens. If the hall can not accommodate a Thursday or Friday set up, we certainly try and see if we can work around it. Sometimes that just means starting our Saturday schedules earlier in the morning. But these are usually exceptions during our peak season from May to Sept.

When should we reserve the decorating items I want?
As soon as you know your date and the equipment you would like to reserve, we would recommend you call us. Our equipment is reserved on first come, first serve basis with a deposit and a contract. Some dates and equipment go quickly, so plan ahead.

How do I reserve the decorating equipment I want?
Call and reserve your equipment, we then send out a contract that must be returned with a deposit that will reserve your equipment. No contract, no deposit – no equipment. Just because you call and request information, does NOT reserve your equipment – only a deposit and contract will reserve equipment.

What happens if it rains and I have outdoor decorating items?
In the event of rain, where we are unable to set up, there will be no additional charge, except if we have traveled to your location. Then minimal wages and travel fees could apply. All deposits are non-refundable. However, if we set up and it begins to rain and we have to dismantle the equipment, then regular fees will apply.

What if I have to cancel?
All deposits are non-refundable. Once decorating equipment has been reserved, it cannot be cancelled – or customer will pay 50% of rental price. Customer agrees to pay 100% of rental price if customer wishes to cancel less than 30 days from set up date.

Do we have insurance?
Yes, we have full liability insurance and customers can request a "Certificate of Insurance". Please call our office and this request will be forwarded to our insurance carrier. Ask any decorating company you wish to hire to provide proof of insurance.

Do you have a minimum rental rule?
No, not really. That being said, we do reserve the right to turn down a customer if the rental is small, or cannot be scheduled into an already hectic delivery schedule. Sometimes it is just impossible to do every rental request.

How many wedding decorating jobs do you do per weekend?
We like to only do two wedding decorating jobs per weekend. However, we have done three and that would be our maximum. We want to ensure every detail is taken care and that our work is of the highest quality. Quality work and happy customers are our driving force.

What if our numbers change on rental items reserved?
Items ordered in large quantities such as chair covers, centerpieces, wine glasses can only be reduced up to 10% from original order or fees will apply for items reserved.

What if I am sent to collection for an unpaid balance?
If customers are sent to Collection for outstanding payments, they will be charged an additional collection fee.

What if the hall moves or takes your equipment and damages it?
If the hall moves and damages our equipment or takes equipment, the customer will be charged for the damages and shortages. The customer will be responsible to go after the hall for these extra fees.

Can a hall tell us who we have to use for wedding decorating services?
No they can not. A reputable hall will have a few vendors they enjoy working with and will usually provide you all their names. If a hall is insisting you use one vendor over another, ask them if they get a "kick back" for recommending this vendor. "Kick backs" are illegally in Ontario.

If I hire a decorator the hall insists we use, who is liable if the services are not satisfactory?
Good question. Don’t be afraid to ask the hall this exact question. If you have to sue for unsatisfactory service – do you sue the hall first, as they insisted you use them? Most good halls will leave your choice of decorator up to you. If they are recommending one strongly, be cautious as they are usually the most expensive, so that a fee can be given back to the hall.

If a decorator’s staff or one of your guests is injured from a decorating item falling, who is liable first?
A reputable hall will only allow insured, licensed companies on to their premises. At least if they are smart they will. A reputable decorating company will also carry WSIB and the halls should also only allow these companies onto there premises. Otherwise, the hall will become liable for injuries.

Should I hire someone who works out of their home?
Sometimes saving a few dollars and hiring someone working out of their home can result in problems, especially where insurance is involved. Home businesses do not tend to be a licensed company nor are they insured. They are just working for some extra cash and do not collect or pay taxes. It is very difficult to sue a business that does not exist in the eyes of the law. They usually do not have contracts either, so be very careful when dealing with these people. Buyer beware is a good rule to follow here.